When a home-sharing host’s initial interactions with guests reflect a personal touch, the trust established fortifies the relationship in the event of later service failures.
The production of the COVID-19 vaccine highlights the importance of collaboration between small, innovative firms and large, well-resourced firms in promoting innovation.
Jason Thatcher and his co-authors discover that social media bots mainly operate in two ways: algorithmic social alertness and algorithmic social transmission.
In this research, George Diemer sought to see if data supported a scorekeeper’s claim that NBA scorekeepers pad players’ stats.
Phishing tests should meet three criteria: Test teams, not individuals; don’t embarrass anyone; and gamify and reward
Munir Mandviwalla and his co-authors outline seven recommendations for industry to consider as the world recovers from the pandemic.