Event Details

Date: April 7, 2021
Time: 12:00 pm to 1:00 pm
Location: Online via Zoom
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Point of Contact: Divya Pawar

Program Format: Online Meeting (Live)
Training Topics: COVID-19 General Support, Customer Relations, Internet/Web Training, Managing a Business

Business of all sizes benefit from collecting customer data in a Customer Relations Management system (CRM). Managing this information helps you improve customer experience, satisfaction, retention and service. Join this session to learn the basics of customer relationship management and discover platforms to do so – easily and inexpensively!

Attendees will be able to:

  • Understand the importance of customer acquisition, customer experience, and customer retention
  • Learn what can a CRM do for their business
  • Recognize the basic components of a CRM
  • Review available CRM options: Spreadsheet vs Paid Service

Target Audience:

  • Businesses who do not yet have a paid CRM system
  • Businesses who have not started or have just started organizing client information
  • Businesses looking for a CRM refresher

This session will be taught by Derek Gibbs, a Senior Associate at PWC. Derek is a proud Temple alumni who enjoys giving back to the community. He currently volunteers his time for Small Business Strong, and enjoys helping people navigate the intricacies of customer management.Instructions: 

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Register now!