Professor Lancioni is one of the leading world’s authorities on Supply Chain Management. In addition he has done substantial research in the areas of pricing, customer relationship management, and marketing management. He has published over 100 articles and referred proceedings and has written several monographs in the areas of supply chain management and marketing. He is on the editorial boards of the leading journals in supply chain management and pricing. Internationally, he has lectured in Europe, Japan, South America, Australia, Indonesia, England, Singapore, Malaysia, Canada, Central America, Poland, Italy, Ireland, Russia, China and Ghana on supply chain management and marketing. His current research focuses on the impact of the Internet on supply chain management and the changing role of customer service in firms. He is the recipient of the international logistics award-The Eccles Medal-given by the Society of Logistics Engineers for his contributions to the field of logistics management and education.