Service in the World of Artificial Intelligence and Digital Technologies
July 9 and 10, 2021
The theme of the 2021 conference is “Service in the World of Artificial Intelligence and Digital Technologies.” It will take place July 9 and 10, 2021 virtually hosted on Zoom by Temple University’s Fox School of Business. An associated doctoral consortium will occur on July 8, 2021. Sponsored annually by INFORMS and the American Marketing Association, the Frontiers in Service Conference is the world’s leading annual conference on service research. It routinely attracts submissions from over 40 countries, covering a wide range of topics such as service marketing, service strategy, service management, service operations, service engineering, service design, service science, service IT, and AI and robotics.
Attendees will get to learn from many of the world’s leading service experts, including high-ranking executives and prominent academics. Plenary speakers for Frontiers 2021 TBD: You are invited, as a service academic or practitioner, to submit abstracts for possible presentation at the conference. Submissions must be received by April 17th, 2021, so don’t delay.
The conference committee will select and decide several awards from submissions: the “Best Student Paper Award,” the “Best Academic Paper Award,” and the “Best Practitioner Paper Award.”