Dissertation: Synchronous Responsiveness and Social Presence in Digital B2C: Effects on Service Customer Engagement

Michael Chillino is a Senior Strategic Technical Account Manager and Team Lead for the Northeast Global Accounts at VMware, a subsidiary of Dell Technologies. Michael manages the customer relationships and product portfolios for two of VMware’s largest customers. Additionally, he focuses on driving both product and services acceleration and adoption. Michael is currently leading ROI initiatives using data analytics and probability for decision optimization to grow VMware’s business. Michael has 17 years of experience in the information technology and services sector. His career has traversed various industries, including automotive, hotel, consulting, healthcare, and software. Before joining VMware, Michael was most recently an Enterprise Systems Engineer at RWJ Barnabas Health in New Jersey.

Michael attended Bloomsburg University as an undergraduate and completed his BS in Information Technology at Capella University. Michael earned a DBA from the Fox School of Business, and has an Executive MBA from Rider University, where he graduated with distinction and is a member of the International Business Honors Society, Beta Gamma Sigma.