As a consultant focused on human-centered design research, Lauren helps clients create valuable user experiences. She uses a variety of qualitative and quantitative research methods to uncover technology and process challenges and to determine opportunities for making an impact. Her work most often involves contextual inquiries, ethnographic observation, stakeholder interviews and participatory workshops to understand why people behave a certain way and how to best meet their needs. Lauren is passionate about increasing the productivity and fulfillment of both employees and customers. She has an undergraduate degree in industrial design from Carnegie Mellon University and an MBA in strategic design from Philadelphia University.