As a senior consultant in design research, Jessica Gamache works with her clients to improve the experience of an organization’s most important people, their employees and their customers. Combining her research in the field of cognitive science with experience as a management consultant, Jessica uses her knowledge of human behavior to get to the root of issues and remove friction in the processes and technology that people use every day. Jessica holds a Ph.D. in Linguistics and Cognitive Science from Michigan State University and a BA in Linguistics and Spanish from the University of Massachusetts Amherst.