Augment, Not Automate: AI’s New Role in Supporting Workers

Sep. 29, 2022

  • Profile Picture of Michael J. Rivera


While it’s a common worry that artificial intelligence (AI) will replace humans in the workforce, technology is also being used to support and engage workers. Augmented intelligence systems are being used by major companies—such as Amazon, Blue Dot and Tempus—to boost employee creativity and decision making.

In their research, Michael Rivera and his co-author provide practitioners with examples of how augmented intelligence can help firms increase engagement, lower attrition and democratize coaching. The researchers additionally explore best practices for successfully introducing these AI systems as new members of the team.

By keeping people first and focusing on augmentation, rather than automation, businesses can use AI to simultaneously increase employee development and the bottom line.