The 2018-2019 academic year was a transformative one. It saw the establishment of programs including a flexible 30-credit Master of Science in Statistics and Data Science, and the opening of centers like the Fischer-Shain Center for Financial Services. The school also embarked on a journey of strategic reinvention in order to set the stage for the future of the Fox School.
Since the strategic planning process began, the Fox School community has been part of the process. The Strategic Planning Task Force (SPTF) engaged students, faculty and staff via in-person activities and events and alumni via virtual town halls. All of these groups were surveyed and participated in focus groups in order to share their ideas and expectations for the mission, vision, culture, values and goals for the school.
HOW DID WE GET HERE?
“It’s really an exciting time to be a part of Fox,” says Meredith Okenquist, director of the alumni career and professional development for the Center for Student Professional Development (CSPD). Okenquist is also a member of the SPTF and a part-time MBA alumna. “There has been a tremendous effort to really assess where we have been in the past as a school, where we are currently and how we are going to move forward.”
“These declarations are a cornerstone in the foundation we are building for the future of our school,” says Interim Dean Ronald Anderson. “This process of identifying the important qualities of an institution allows us to build our future from the ground up. With a defined vision and mission guided by our culture and values, we can create a significant and substantial set of goals to pursue in our next five to seven years.”
It is the culmination of all of these activities that serve as the basis for the Fox School’s Strategic Declarations:
To transform students’ lives, develop leaders and impact our local and global communities through excellence and innovation in education and research.
The Fox School of Business transforms our students into socially responsible professionals and leaders, through engagement with Fox communities committed to lifelong learning, service and the advancement of management practice.
The Fox School of Business is home to a community focused on excellence in the creation, application and dissemination of knowledge. The Fox School thrives on collegiality, collaboration and competition, guided by a strong sense of ethics and trust. We foster transparency, open communication and inclusion. Grounded in the power of our values, we combine thought leadership with an entrepreneurial spirit to develop future leaders. We reward innovation and encourage everyone to be forward-thinking, entrepreneurial, action-oriented and empowered. Our community is strong, diverse, connected and proud.
Values define the principles that guide expected behavior in an organization. Our shared values guide our actions and describe how we behave in the world.
These values are the underpinning of our culture and the essence of our mission.
- Collaboration: We work together to achieve common objectives, and we recognize, reward and encourage cross-disciplinary efforts.
- Diversity and Inclusion: We encourage and respect diversity in all forms and perspectives, and we create an inclusive, welcoming environment where everyone is emboldened to reach their full potential.
- Empowerment: We support, recognize and reward people by providing them with the tools and resources they need to learn, develop and succeed. In so doing, we challenge and encourage one another to persevere and excel in these pursuits.
- Ethics and Integrity: We create an atmosphere where trust, honesty and transparency are expected, valued and recognized.
- Innovation: We embrace innovative thinking, unique action and challenging norms while seeking solutions that solve problems and have a positive impact on our community.
More information about the strategic plan will be unveiled this summer. Stay tuned!
A personalized touch can make all the difference.
When you log into Amazon, Netflix, or Facebook, one of the first things you see are recommendations for products, shows, or friends you may know—all based on things you have already bought, watched, or liked.
Recommender systems have eliminated the time-consuming effort of understanding and anticipating what exactly users want, sometimes before they know they want it. Using vast collections of detailed data points, data scientists can create a trail of digital breadcrumbs, which follows Internet users as each sale, search, and interaction becomes part of an algorithm for new suggestions. These platforms can predict and encourage your next shopping sprees, binges, and bucket lists.
In the private sector, companies have long been using technology-enhanced learning in order to proactively suggest and anticipate their consumers’ choices. But how can these mechanisms be most effectively applied to academia?
“We have to learn something new every day,” says Dr. Konstantin Bauman, assistant professor in the Management Information Systems (MIS) Department at the Fox School of Business. “With the traditional path, we go to university, take some courses, meet with the instructor once a week, and go to lectures. But today, there are many different types of tools and materials available online that are able to educate large groups in a personalized and direct way.”
Educational companies like Coursera, Lynda.com and the Khan Academy already use recommender systems to suggest courses their users may like, based on their history. Bauman, however, wanted to know whether personalized e-learning can help students struggling to comprehend a particular subject.
“Education is one important application of recommender systems for society to target materials for specific learning paths,” says Bauman.
Bauman, along with co-author Alexander Tuzhilin of New York University’s Stern School of Business, examined the personalized e-learning systems approach with the help of a tuition-free online university. By using curricula from 42 classes and test results from 910 students over three semesters, the researchers created a system to pinpoint—and address—specific areas within a student’s comprehension that needed improvement.
The team reported their findings in the paper, “Recommending Remedial Learning Materials to Students by Filling Their Knowledge Gaps,” which was published in MIS Quarterly in 2018.
In this real-life experiment throughout the 2014-2015 academic year, Bauman’s team identified where students’ knowledge waned and provided materials to supplement these gaps. “Instead of revising the entire lesson, we provided catered lessons to fill those gaps,” says Bauman.
The students had diverse backgrounds, from both the United States and developing countries, and studied in a variety of programs, from business to computer science to art history. The researchers split the students into three groups: a control group that received no recommendations, a group that received non-personalized recommendations, and a group that received recommendations tailored to the individual student.
Bauman and his team created taxonomies that mapped all the topics covered within a specific course, built a library of remedial learning materials, and matched test questions with course topics. After analyzing test scores, the researchers identified the students’ weaknesses. The students in the non-personalized group received generic recommendations for the course, while students in the personalized group received remedial materials for specific topics that were identified via testing.
“First, we showed that most of the students who received our recommendations found them relevant and helpful,” says Bauman. Second, the “average” students, who received a test score between 70 and 90 in previously taken courses, were most affected by personalized recommendations. “These students improved their performance on the final exams significantly more, in comparison to their prior performance before they received personalized recommendations than the students from the control group.” For this subset of students, the personalized group received an average grade of 83.22 in their final exams, while the control group scored an average of 79.39.
The study received limited interactions with students who were classified as “falling behind” (those whose previous grade averages were below 70) as only six students who received personalized recommendations actually clicked on the materials. Similarly, students who were “excellent” (with average grades above 90) were less likely to need remedial lessons.
Bauman found that, by determining specific materials needed to supplement their understanding, students saved time and energy in preparation for their exams.
“Learning systems have the capability of picking up patterns and behaviors that can clearly predict necessary methods that are worthwhile and timely,” says Bauman. For students and professors, time that may be used to teach a specific lesson can be accomplished through recommender systems, saving more time for interactions that encourage new ideas and understandings.
One thing is for sure—when it’s time to come back for more, a new suggestion will be waiting.
This story was originally published in On the Verge, the Fox School’s flagship research magazine. For more stories, visit www.fox.temple.edu/ontheverge.
In the early ’80s, John Milligan, BBA ’75, faced a choice: remain in a dead-end job or set out on his own. Milligan decided to move on, build his own diverse accounting firm and create opportunities for minorities. over 30 years later, his business Milligan & Company LLC is the largest minority-owned CPA firm in the Philadelphia region and a champion for small businesses and entrepreneurs.
As a teen in Norristown, PA, Milligan never thought about owning a business or attending college. He dropped out of high school after 10th grade and joined the Navy, serving for four years. After two years of junior college in California, Milligan returned to the Philadelphia area. On the recommendation of a friend, he enrolled at Temple University.
Being one of the few students of color in his classes, he felt out of place at school but he received support and guidance from his professors. They encouraged him to consider public accounting, connected him with employers and coached him through interviews. Milligan graduated magna cum laude with an offer from Coopers & Lybrand, the largest accounting firm in the city at that time.
Milligan left Coopers & Lybrand after nine years when it became apparent that leadership was not ready to make an African American a partner at the firm. However, his experiences there were formative. Not only did he learn the basics of public accounting and auditing, but he also learned about entrepreneurship and running small businesses.
“I had a mentor [Bruce Cohen] at Coopers & Lybrand who really helped me focus not only on becoming a good auditor but also being a good entrepreneur,” says Milligan. “So when I made my decision to leave, that experience and that mentoring really helped me prepare to start my own CPA firm.”
With his staffing choices, business practices and outside endeavors, Milligan has surpassed his initial goal to establish a more diverse accounting firm. Today, approximately 50 percent of Milligan & Company’s employees are minorities and 75 percent of the employees are women. He has made a commitment to support minority-owned businesses in his personal and professional life.
One of the most important decisions he made was to get involved in government programs for small businesses and work with government agencies. Milligan & Company was, for a number of years, a member of the Small Business Administration’s 8(A) Business Development Program. This program offers a broad scope of assistance to firms that are owned and controlled at least 51 percent by socially and economically disadvantaged individuals. After outgrowing the program, Milligan’s company now provides assistance to other businesses seeking 8(A) certification.
Milligan & Company managed the Philadelphia Minority Business Development Center for eighteen years. “That was very rewarding,” he says. “We helped literally hundreds of businesses with their business and marketing plans, and get bank loans.”
Milligan also created a nonprofit, the Greater Philadelphia Minority Business Strategic Alliance (GPMBA), a network of twenty organizations dedicated to promoting the growth of minority business enterprises with shared resources and collaboration. While GPMBA is no longer operational, one of their most important partnerships remains; Milligan sponsors SCORE, a network of expert business mentors, by providing them with office space in Center City.
Milligan’s interest in community service isn’t limited to his work with entrepreneurs and small businesses. He has served on the boards of Children’s Hospital of Philadelphia, Norristown Area School District Education Foundation, and Montgomery Hospital in Norristown. He is currently the president of the Greater Norristown NAACP. The Fox School Department of Accounting will honor John Milligan with the Community Service Award at the 2019 Accounting Achievement Awards.
“It’s rewarding to be able to have an impact on people and their lives and know somehow you helped other people reach their full potential.”
This story was originally published in Fox Focus, the Fox School’s alumni magazine.
“For me, this is not just an opportunity to flesh out a business venture,” says graduating senior Daniel Couser. “I’m working to really find a solution to a problem that I’ve seen so many people struggle with.”
The problem: Anxiety. According to the Anxiety and Depression Association of America, anxiety disorders are the most common mental illness in the U.S., affecting 40 million adults ages 18 and older. Couser, an entrepreneurship and innovation management major, is currently developing a device that has the potential to provide relief for 18.1% of the population every year.
“A friend I grew up with had terrible anxiety. It was then that I realized what an interruption this disorder can be in someone’s life—the physical manifestations, the emotional toll,” he says. “I found that there weren’t really options on the market to combat anxiety other than medication and breathing techniques.”
Couser is the CEO and founder of Kovarvic LLC, a medical technology company that designs tools to manage cognitive disorders like anxiety. The company’s flagship product is CALM, a handheld device that uses a series of vibrations to relieve anxiety. After learning about research that explored the potential of using vibrations, electrotherapy or light can stimulate the brain to thwart fight-or-flight impulses.
Over the course of about 18 months, Couser began working with business advisors, medical technology companies and a consumer device company to discuss the feasibility of his new idea. He also partnered with the Blackstone LaunchPad at Temple, an organization that helps students get their inventions and companies off the ground, and CALM began to take shape.
Then, in 2018, his pitch for CALM won the undergraduate track of the Be Your Own Boss Bowl®, an annual business-plan competition hosted at the Fox School of Business. The process of working with the Innovation and Entrepreneurship Institute (IEI) was tremendously helpful for Couser. He explains that the IEI team helped him deconstruct his ideas to build them up bigger and better, and exposed him to a vast and lively entrepreneurial network.
“On top of the prize money, it added credibility to my company and help to legitimize my idea,” he says.
After graduation, Couser will work on Kovarvic LLC and CALM full-time. The team is in the middle of a clinical trial for CALM, and he is continuing to research and beta test the technical as well as the usability of the product.
“I plan to continue the long, full, rewarding days building out CALM,” says Couser.
The Class of 2019 from the Fox School is full of high achievers. Jonathan Huynh is one of them, but he took a path unique to undergraduate students—a deep dive into research.
“I have always been purpose-driven,” says Huynh. “The education I’ve received at Fox has constantly challenged me to delve deeper into concepts and ideas and look at them from an out-of-the-box perspective.”
Huynh is a part of the first graduating class of undergraduate students with a Statistical Science and Data Analytics (SSDA) major at the Fox School. Looking back at his journey, “I actually started out in actuarial science, but ultimately got drawn to [this program],” says Huynh. “I liked the idea of being able to gain quantitative and analytics skills to translate large data sets into meaningful solutions.”
Dr. Pallavi Chitturi, deputy chair of the Statistical Science Department, says that the new undergraduate major in Statistical Science and Data Analytics is highly rigorous. “Students get a solid foundation in statistical methods, programming languages and statistical computing, which is why the major is gaining popularity among students and employers alike,” says Chitturi.
It is rare to see an undergraduate student so deeply involved in high-quality research. “My first exposure to research was through Dr. Robert Pred, the academic director of the Fox Business Honors program,” says Huynh. ”My friend and I did an independent research project over the summer of 2017 and Dr. Pred helped set us up with an advisor to oversee our research.”
Since then, Huynh became involved with data science research projects at Temple’s College of Public Health. One of the ongoing projects that Huynh is working on compares the difference between the cost to patients and their outcomes at the Temple University Hospital versus other hospitals in the area. “Dr. Michael Halpern, an associate professor in the College of Public Health, reached out to us as they were looking for a research assistant with strong statistical skills and Jonathan was a perfect fit,” says Chitturi, who presented Huynh with this opportunity. “Dr. Halpern was so impressed by the quality of his work that he later hired another student from the SSDA major.”
Huynh largely attributes his early success to the well-designed and differentiated curriculum at the Fox School. “I’ve seen how beneficial it is to have technical skills backed by an understanding of business for courses in data science,” Huynh says. “It allows you to be at the intersection of knowing how to comfortably work with data to drive business decisions–a skill that recruiters highly value.”
Huynh plans on pursuing a master’s degree in the near future and is looking at specialized fields of data science such as Artificial Intelligence and Machine Learning. When asked if a doctorate in data science is in the cards, Huynh says he believes education is a matter of continuous learning. “Even if I don’t pursue formal education [like a PhD], I will always be self-learning… and keeping up-to-date with the latest technologies,” says Huynh.
Huynh‘s ultimate goal is to run a startup that uses data science to solve important problems that have the potential to improve the world. “I have always had entrepreneurial aspirations,” says Huynh. “The connections that I have made at Fox and the experiential learning opportunities I’ve had here have really shaped my perspectives and prepared me to achieve these goals.” He has already started on this journey, having participated in 2019 Be Your Own Boss Bowl ® pitch competition and winning the “Crowd Favorite” award.
As of now, Huynh is all set to begin his foray into the corporate world as a Business Technology Analyst at Deloitte in the Government and Public Sector practice. Huynh says, “The thing I am most excited about is to be able to make a real impact in the everyday lives of people, as I will be working on projects with government agencies to make the lives of people easier.”
Learn more about programs in the Department of Statistical Science.
Graduating from college is a time of excitement, anticipation and anxiety for many. Completing a degree is an achievement to celebrate, and the Class of 2019 will do just that at commencement on May 9 in the Liacouras Center. They will be surrounded by their friends, family, classmates and professors that helped make success a possibility for each of them.
Hundreds of undergraduate students will be receiving BBA’s from the Fox School. To get in the spirit of the season, we caught up with a few graduating seniors to discuss their experiences at the Fox School and what’s next.
Major: Marketing and Supply Chain Management
SPO: Temple University’s Supply Chain Management Association (TU-SCA)
New job: Associate Business Consultant for JDA Software in Dallas, TX
What’s next for Brooke: After graduation, Brooke will be traveling a bit before starting her new job. In June, she will visit Portland with her family. Then, Brooke plans to take a road trip down to her new home in Dallas, exploring the U.S. on her way.
In her position as an associate business consultant, she is part of a one and a half year program where she will work on a variety of projects across diverse industries. After that, if she decides that consulting is right for her, her options for relocation are nearly limitless with JDA Software. If not, Brooke will utilize her network and connections to find the right industry for her. Mainly, Brooke plans to continuously learn and grow as a business professional.
Advice for future Fox students: “Get involved early on. Find what you love to do, and always express a passion about it,” she says. “During interviews and networking opportunities, being able to express and articulate passion sets you apart from the rest.”
Major: Management Information Systems
SPO: Association for Information Systems (AIS)
New job: Risk Advisory Staff at Ernst & Young
Andrea’s experiences at the Fox School and plans for her future: As a junior, Andrea joined the Events Committee for AIS, where she helped plan a host of social and community service events. She also participated in the Data Analytics Competition and the AIS National Case Competition and was selected as a finalist for both awards.
She later presented her case study at the AIS Student Chapter Leadership Conference at the University of Texas, Dallas and won third place for the competition. This year, Temple is hosting the conference, and she was a member of the committee that planned and selected proposals for workshops and panels at the conference.
After graduation, Andrea accepted a full-time position as a Risk Advisory Staff at Ernst & Young.
“The Center for Student Professional Development (CSPD) has helped me greatly in my professional journey,” she says. “I attended everything I could: Professional workshops, career fairs, leadership panels and coffee chats, to network and learn more about specific careers that were calling to me until I decided I wanted to do consulting.”
Major: Actuarial Science
Volunteer organization: Big Brother Big Sisters of America
New job: Actuarial Associate at Prudential Financial
Georges’s life at the Fox School and the role of social responsibility: The highlight of Georges’s time at Temple University was being a Big Brother through the Big Brother Big Sisters of America program. With his mentee, George explored his aspirations and fears, discovered what he wanted for his future and learned the importance of social responsibility. As George embarks on the next stage of his career as an actuarial associate at Prudential Financial, his Little Brother is in high school working toward his goal of being a writer.
“At the start of my journey at Fox, a degree in Actuarial Science seemed like a bold move because, until then, I had nothing but the Internet and my love for mathematics to guide me through a future in this obscure field,” he says. “At that time, success seemed improbable. Yet, in a few weeks, I will start my career as an actuarial associate in a Fortune 100 company.”
SPO: American Marketing Association (AMA)
New job: Marketing Associate at SRS Distribution
Experience Getting CSPD’d: The first in his family to attend college, Cesar was treading new territory as a freshman at the Fox School. He received support from the Fox community and utilized the services provided at CSPD to help with professional development. As a member of AMA, Cesar was able to attend various workshops and guest speaker events that enhanced his knowledge of business.
What’s next for Cesar: By attending Fall Connection, an event hosted by CSPD that links Fox students with business professionals, he was able to meet with his future employer. After graduation, Cesar will start his career at SRS Distribution and is excited to join the ranks of the thriving community of Temple University alumni.
We wish these students and the entire Class of 2019 good luck as they embark on the next phase of their careers or education!
Change doesn’t happen overnight, especially in education.
For years, academics and business executives alike have questioned whether the insights from business school research conducted are getting into the hands of those who need it. The debate about “rigor versus relevance” is age-old. While the answer may seem simple, the process of getting there is complex.
The Fox School of Business is committed to pushing this conversation forward. On Friday, March 29, the Fox School’s Translational Research Center (TRC) hosted the 2019 Impact Summit, bringing together deans, faculty and students from across disciplines and parts of the world to determine how schools can move the needle of impact in tangible ways.
The attendees sought to answer the question: How can business school leadership change the way research is conceived, produced and implemented to prioritize impact?
These are five lessons business school leaders can apply:
1. Start at the top. “It takes time to re-engineer a school at a systems level,” said Tarun Khanna, a professor at the Harvard Business School. However, a top-down perspective is key to encouraging institutional change.
Jerry Davis, associate dean at the Ross School of Business, highlighted the University of Michigan’s experiments with the promotion process. By making research impact a more significant part of an associate professor’s evaluation, he advised, deans can use promotion structures to affect change in the way their faculty conduct research. Getting top business schools across the country to agree on a new evaluation structure would be even more influential.
2. Instill impact’s importance early. The attendees also discussed tackling the issue of impact from the opposite side—starting with junior faculty and doctoral students. Elizabeth Cowley, deputy dean of the University of Syndey, said that in Australia, “faculty are encouraged to build a narrative of the long-term impact [they] have had on some sector of society.” Attendees agreed, remarking on the importance of letting junior faculty members define for themselves how they would want to make an impact and develop a strategy based on that objective. With doctoral students, the starting point should be their research questions—advisors should ask if it is grounded in a real-life phenomenon and has relevance in the business world.
3. Systematically engage with business. “Business leaders tend to look at our schools primarily as labor markets for sourcing the MBAs and business graduates,” said Joanne Li, dean of the business school at Florida International University. “We need to help them recognize us as knowledge markets as well. We are able to produce expert knowledge vital for their business growth and survival.”
Brent Beardsley, the chief strategy officer at Vanguard, talked about the value of an advisory board made up of executives, entrepreneurs and academics. “That mix is really rich,” he said. “This is a lab outside of the walls of Vanguard’s large institution that can get out in front of market trends and themes.”
Participants championed the creation of a brokerage platform between companies and universities that could connect those who have real problems to those working on practical solutions. Simple activities like business sabbaticals for faculty, corporate engagement in research projects and programs like Fox Management Consulting can help faculty to better define their research questions.
4. Use teaching as a tool. One speaker suggests a change in vocabulary to underscore the importance of teaching. “We shouldn’t be referring to a ‘teaching load,’ said Gautam Ahuja of SC Johnson Graduate School of Management at Cornell University. “It’s not a load, it’s a tool.” Academic leadership can encourage faculty to step into the shoes of learners, focus on practical insights in the classrooms and foster intellectual questions with relevance. Stronger connections to industry, through practitioner conferences, relationships with practice faculty and co-teaching with executives can also benefit classroom outcomes.
5. Be a community hub. Business schools will also benefit from a stronger community connection. “We should be known by the community where they can come to get ideas,” said Will Mitchell, a professor at the University of Toronto’s Rotman School of Management. Attendees brainstormed ways to make research more accessible but noted that faculty will need different reward structures and training to bring that to fruition. Ideas like three-minute presentations or one-page summaries of academic papers can help get ideas out of academia and into the real world.
Ronald Anderson, interim dean of the Fox School, remarked at the end of the day that a lot was learned. “Disruption is going to have to be part of the process,” he said. “Technology and innovation are changing higher education, and research is going to have to address that.”
The event, a follow-up to the 2018 Editors’ Summit, is part of a series of initiatives by the TRC to change how both academics and practitioners view business research. Other activities have included the TRC’s Seminar Series, which invites executives to share their viewpoints on faculty research presentations, and case writing workshops, which encourage faculty members to learn and perfect their skills in writing and submitting teaching cases for publication.
Learn more about the Fox School’s Translational Research Center.
The Center Creates a Financial Services Concentration for Students at the Fox School of Business
PHILADELPHIA—Temple University’s Fox School of Business is adding a new academic program for students interested in banking that will create scholarship opportunities, a case study competition and new research opportunities following an endowment by John Shain, BBA ’73, chair of the school’s board of visitors.
The Fischer-Shain Center for Financial Services opened Monday, April 29 in Alter Hall at the University’s Main Campus with a formal ribbon-cutting involving members of the finance department, Shain and his wife, Melanie, and Janice Fischer, widow of Gerald Fischer, a long-time finance professor at the business school. Alyson Fischer Amsterdam, Janice and Gerald Fischer’s daughter, and other family members were also in attendance at the event.
The Center will fund a concentration on financial services for finance majors, engage speakers and conference participants from the industry and establish a regional and national network in the financial service market. About half of all Fox School undergraduate students majoring in finance work in the financial services industry. The Center will empower them to enter the market with class work, programs and events centered on the financial services sector.
“My hope is that we can create academic programming across the whole Philadelphia region for the banking industry,” says John Shain. “This will get our students prepared so they can start their careers with certification, training and with experienced skills to enter the financial services marketplace.”
“The Center will benefit our students as they look to further their careers in financial services, but it will do much more than that,” says Jonathan Scott, chair of the Fox School’s Department of Finance. “The center will provide an opportunity for faculty at the Fox School to conduct innovative, thoughtful research that will inform the financial services industry and the business world.”
In addition to research, the endowment funds a financial services advisory board to serve as an interface between industry professionals and students and alumni, and help to evolve the curriculum to match the changes in the industry. The program will also partner with the Conference of State Banking Supervisors to create a community banking case study that gives students an experiential learning component and a networking opportunity.
“Gerald Fischer was really important to me as both a teacher and mentor,” says Shain. “He taught me about banking and introduced me to computers and financial analysis and put me in a position to imagine what might be possible with new technology continuously changing industry.”
Shain was a research assistant for Gerald Fischer, a long-time finance professor at the Fox School in the 1970s as Fischer examined the possibilities for computer use in the financial sector. Fischer passed away in 2006.
“Professor Fischer was an important person in the history of our finance program,” says Ronald Anderson, interim dean of the Fox School of Business and the School of Sport, Tourism and Hospitality Management. “He was involved in one of the earliest incarnations of advanced computer research at the school. John Shain and Gerald Fischer were at the forefront of what is now a global industry, and now their names are the foundation for the next generation of students entering the financial services market.”
About the Fox School of Business
Temple University’s Fox School of Business is the largest, most comprehensive business school in the Philadelphia region and among the largest in the world, with more than 9,000 students, 220 full-time faculty and 60,000 alumni around the globe. The Fox School has a proud tradition of delivering innovative, entrepreneurial programs for the past 100 years. With facilities that provide access to market-leading technologies, the school fosters a collaborative and creative learning environment. Coupled with its leading student services, the Fox School ensures that its graduates are fully prepared to enter the real-world job market.
Another semester has just about ticked over since the last chair’s message from December. As May begins, there is a great deal of excitement in the air. Seniors are getting ready to graduate, faculty are getting final projects and exams graded (and getting ready for the summer!)—and it is an opportune time to pause and look back over the past academic year, as well as to look ahead at what’s in store for next year.
Foremost in my mind is the incredible achievement by our AMA Student Chapter, which just recently was selected as the number one overall student chapter (out of 390) at the 2019 AMA International Collegiate Conference in New Orleans. Our Chapter won seven awards altogether and was the talk of the conference. Congratulations to everyone in our fabulous AMA Chapter! Also, congratulations and many thanks to Dr. Craig Atwater, our AMA Faculty Advisor, as well as faculty co-advisors Drew Allmond and Jim Thompson.
As many of you are aware, 2019 is a pivotal year for the Fox School. Interim Dean Ronald Anderson has convened a Strategic Planning Task Force to set our priorities and chart our direction for the future of the school. Concordant with that, Dean Anderson has asked me to conduct a similar exercise for our Marketing and Supply Chain Management Department. This effort comes on the heels of an external review that was conducted by faculty and deans from Rutgers, the University of Delaware and the University of Washington. We look forward to receiving the report from the review team and to begin to implement some of their suggestions to strengthen our programs and our impact.
This spring we are in the process of completing a successful hiring campaign: We expect to welcome two new faculty members for Fall 2019, one in operations and supply chain management and one in quantitative marketing. These faculty members will provide a serious boost to those two important areas.
Finally, every year we have arrivals, departures and congratulatory news as well. This month we will host a goodbye reception for former department chair and long-time professor Dr. Michael Smith. We will miss you Mike! We are also sorry to say goodbye to Dr. Angelika Dimoka, who will be joining the University of Houston this summer. On a different note, I would like to congratulate Professor Katie Gerst on her appointment to be the Fox School’s next director of our Honors Program.
I’d like to wish everyone a great summer in whatever you do: Relaxing, traveling, getting sand in your shoes or even getting in some teaching, learning or research. Whatever you get done, let’s look forward to hitting the Fall with some recharged batteries!
Sheri Lambert, assistant professor of practice and the MS Marketing in Marketing Research and Insights program director, launched a new speaker series inviting undergraduate and graduate marketing majors to get up close and personal with industry experts.
Before joining MSCM full-time, Lambert taught as an adjunct in the MIS/MSCM joint MS in Digital Innovation in Marketing program, contributing to the MIS guest lecture webinar series which reaches undergraduate, graduate and alumni students of Marketing and Management Information Systems programs. The MIS and MCSM Departments’ lecture series has earned a nomination for this year’s FOX Impact Award.
Lambert says, “The Industry Guest Lecture Series helps BBA, MBA and MS students prepare to excel in the marketplace and succeed in whichever career path they may choose. Series positively impacts students’ learning and preparedness for entry into the business world.”
Students listened to engaging presentations from professionals in different industries with the following MSCM offerings:
- Nima Gohil, Digital & Creative Research Consumer Evaluation on “Customer centricity & Connected Research” for L’Oreal NA
- Michele Salomon, VP, Consumer Insights on “See What Matters: How Video is Transforming Research” for Big Sofa Technologies
- Molly Hayes-Global, Director of Brand Insights on “The Other Half: Reconnecting Women & Beer” for Anheuser-Busch InBev
- Anthony Pizzuto, Sr. Director, Days Inn Brand on “Hitting Reset: Making a 50-year old Brand Relevant Again” for Wyndham Hotels & Resorts
- Eleni McCready, Sr. Dir, Media & Promotions on “Authentic Storytelling” for Lilly Pulitzer
- Lori Bush, Entrepreneur and Retired CEO on “Let’s Get Phygital” for Rodan + Fields
Students see the value from the industry series and actively engage with the professionals at these events.
“As a student at the Fox School of Business, I have directly reaped the benefits of the Industry Guest Lecture Series with my peers. The professionals who have visited Temple University thus far have shared their stories behind cracking the code to some of modern marketing’s biggest challenges. Hearing these speakers helps individuals like myself make connections with business leaders. Another benefit of the speaker series is that it helps students draw parallels to what we are learning in the classroom and brings that content to life. It draws parallels that help bring classroom content to life. The hard work behind the scenes that goes into making this happen creates invaluable opportunities for the Fox community and opens doors to learn, gather advice and advance our careers,” says James Base, BBA ’19, president of the Temple University American Marketing Association.
“Sheri Lambert has completely exceeded and surpassed any expectation I could’ve ever imagined having at Temple University in the Marketing Department. She has brought real life into the classroom and expanded my knowledge by bringing Guest Lecturers to our campus,” says Isabel Paynter, senior, Marketing major.
When we bring experts onto campus, we continuously initiate impactful dialogue with industry professionals, who promote, stimulate and encourage additional conversations relevant to our classroom lessons. Each guest has offered a different perspective for students. They make learning about important issues more meaningful to students, and these discussions sparked excitement, as well as participation,” says Lambert.
MSCM thanks the presenters for their engaging programming and plans to open sessions to marketing alumni in the area, starting this fall. Please contact Nicole Stilianos at firstname.lastname@example.org to receive invitations.
Temple University American Marketing Association (TU-AMA) was named AMA International Collegiate Chapter of the Year in front of 1,700 marketers on April 13, 2019 at the 2019 AMA International Collegiate Conference in New Orleans, LA. Only two out of 390 collegiate chapters across the globe are awarded this honor each year in recognition of excellence in performance. TU-AMA will be inducted into the “Platinum Circle” for the following two academic years.
This is the first time that the TU-AMA received this award. In addition, Mary Conran, associate professor of practice, Temple University of Rome’s chief academic officer and President of the Marketing SPO in 1979, was named the Lifetime Achievement Award Recipient for her dedication to students and her engagement with AMA.
TU-AMA President James Base says, “Having served as President for the 2018-19 year, the honor to receive this award is a testament to the hard work of our Executive Board and the dedication of our general body members. This wouldn’t have been possible without the unwavering support we receive from the Fox School of Business community of faculty, department workers, students and alumni.”
From April 11th-13th, the TTU-AMA participated in the 41st Annual International Collegiate Conference held in New Orleans, LA. This year, more than ever, “Temple University” was called for several additional accomplishments, including:
- 1st Place in the Website Competition
- 1st Place in the “Best Social Impact Video” Competition
- 3rd Place in the Wall Street Journal Case Competition
- 3rd Place for the Conference Tee Shirt Design Contest
- John Parkinson, as a Perfect Pitch Competition Finalist
- Alison Wehr & Frank Romean, as Marketing Strategy Competition Finalists
- Tabby Miller, as a Student Research Poster Competition 2nd Place Winner
Department Chairman Dr. Ed Rosenthal says of TU-AMA’s achievements, “Every year we have a great group of kids—enthusiastic, dedicated and skilled—who grow into leadership roles and expend a great deal of time and energy in our Chapter. The activities they plan always enrich and add value to their development as marketers. It is always humbling to me to see the extent of their work ethic and devotion. It is always special to see, and it is not surprising, year after year, that our AMA chapter is always one of the top ones. But this year, [they] went and won the Championship!”
The Department of Marketing and Supply Chain Management is proud of our TU-AMA students!
To honor those who have fueled our first 100 years, Temple University’s Fox School of Business has announced an A-Z list of honorees—entrepreneurs, visionaries, and disruptors—who helped shape the school and the business world since 1918.
The list includes some of the best minds to graduate from or become friends of the Fox School over the last century, such as a feared litigator; a female Air Force Reserve lieutenant colonel in World II; a Grammy award-winning producer, writer and musician; and a business executive for Nike. It also includes the inspirational stories of immigrants; candidates for political office; benefactors of education, healthcare and the arts; and many more.
“The Centennial Honorees succeeded over the past century because they were persistent and because they were innovators at heart,” said Ronald Anderson, interim dean, Fox School of Business. “Many of their stories contain consistent themes—including originality, service, and generosity. All of these people have impacted the Fox School in uniquely profound ways—through their involvement, commitment, and a strong belief in innovation.”
Meet the Centennial Honorees, get to know their inspirational stories and read their words of wisdom.
A professor from the Tyler School of Art and a Beasley Law School student won the $40,000 grand prize—as well as $20,000 for finishing in first place in their category—at Temple University’s Be Your Own Boss Bowl® (BYOBB®), which is housed in the Fox School of Business.
Olaitan Awomolo, who teaches architecture and design at Tyler, and her partner, Wesley Davis, a law school student and former community projects coordinator from Pittsburgh, developed BuildLAB as a collaboration and project management tool intended to bring together owners, architects, engineers and foremen. BuildLAB is an online platform for designing, task assigning and managing and a real-time cost and build-time dashboard.
According to Awomolo and Davis, projects run millions of dollars over projected costs because of changes and the miscommunication of those changes between design and construction.
“I wrote a dissertation on the topic (of architectural-engineering-construction collaboration) and I worked as an architect,” Awomolo says.
Davis said the pair plan to use the $60,000 in cash and services to help finish a pilot model of their software so they can take the next step toward putting it on the market.
“I was delighted to see the broad range of participants in today’s event. Lots of us sit home and think ‘I could do this’ and that’s how far that it goes,” says Temple University Provost Joanne Epps. “And what IEI does is help make those dreams a reality.”
The competition featured three tracks, with a first-place finisher in each earning a prize worth $20,000 in cash prizes:
- Social Impact Track Winner: Pay It Forward Live. Shari Smith-Jackson
created the social media app for tracking volunteer hours for her teenage son and is hoping that game-ifying her app will spark more volunteerism and keep volunteers active.
- Undergraduate Track Winner: Mouse Motel. Essentially: a better mousetrap. Engineering student and graduating senior Paul Gehret made simple modifications to the common glue trap that he said has three times the effectiveness of its predecessor.
- Upper Track Winner: BuildLAB.
The audience at the live pitch event at Alter Hall on Temple’s main campus were able to vote for their favorite entry. MailRoom, an app designed by Fox School and Clemson University students, won the crowd favorite award. The app matches users with local businesses, such as coffee shops and bookstores, which contract to safely receive packages through delivery services.
The BYOBB® gave away more than $200,000 in prizes and services to help the participants get their businesses up and running.
Keynote speaker Adam Lyons, BBA ’09, received the Self Made and Making Others Award. Lyons started building The Zebra out of a friend’s basement before moving to an incubator and obtaining funding from billionaire investor Mark Cuban. The Zebra is an online insurance marketplace that reports millions in income each year.
Lyons is now engaged in several efforts to support entrepreneurship including Innovation Works, a seeding program that has invested in more than 200 startups, and The Lyons Foundation, which attempts to inspire entrepreneurship in children.
During his keynote address, Lyons spoke about using the naysayers as inspiration. He also said he ran into several chicken-and-egg type problems with The Zebra—companies wanted users signed up, but users were not going to sign up until there were companies involved. Lyons said he just kept scratching at both sides of the problem until it was solved.
He also said there is no skeleton key for the problems entrepreneurs face. Each case, each problem, each startup is different.
“I have started to think that entrepreneurship resembles art more than a science,” Lyons says. “I don’t think entrepreneurship is for everybody, but it is something you can be creative with. If you are passionate about a problem, you can be your own boss. You can make your own destiny.”
Learn more about the Innovation and Entrepreneurship Institute.
The bell rings each day at 3:10 p.m. and Cameron Johnson leaves school for the class she looks forward to the most.
Over the course of her day at the Freire Charter School on Chestnut Street in Center City, the 17-year-old high school junior goes to math, biology, English, Spanish and civics classes. They are good classes. But she leaves school for one more class each day.
“This class is about teaching us to think needfully and to try to make things different on a daily basis,” Cameron says. “It’s about trying to create new ideas instead of thinking, ‘I can’t do this.’”
She takes the trolley to 15th Street, hops on the Broad Street Line, rides the train to the Cecil B. Moore station and walks to the Fox School. It is a 25 to 40 minute journey that ends when she sits down with a handful of other students in the Creativity and Innovation class taught by Michelle Histand, assistant director of strategic management and experiential learning at the Fox School.
Twice a week, she and 14 students from Freire and TECH Freire Charter School, on the 2200 block of North Broad Street, join a dozen students from Temple, where they are tasked with identifying a problem, creating a solution and planning how to implement that solution. The class is a joint venture put together by the Fox School and the Freire Foundation, which runs several charter schools in the Philadelphia region.
The idea for the class started with a conversation between Debbie Campbell, senior vice dean at the Fox School, and Hilda Bacon, director of community partnerships and engagement at Build the Future Education Collaborative. The collaborative is a nonprofit organization aimed at building partnerships to enhance education opportunities at the Freire schools. Campbell and Bacon wanted to create a class that would give the Freire students the tools and confidence to succeed in college, and train the Temple students to be mentors and leaders.
“It is an opportunity at a local, well-known university,” Bacon says. “It is a comfortable situation and Temple is potentially accessible for most kids—a chance to give them the experience of what it is to be in school, to be in a college.”
Histand’s classes are hands-on and very team oriented. “This class is a chance for Temple students to put themselves in a leadership position, share their experience and guide and give feedback to their mentees,” Histand says. For the Freire students, it is a chance to get started in higher education. “When you put someone in that next level up, they have to perform at that next level up.”
The students are divided into pairs of mentors and mentees. Each team is working on a project together. One team is attempting to find a solution for the dearth of affordable, healthy food choices in North Philadelphia. Another team is designing an app that serves as an impartial local elections guide.
“If I had a class like this before I came to Temple, I would have been a lot more informed and not so unsure at the beginning,” Temple junior Jack Oatts, BBA ’20, says.
To get into the class, the Temple students had to write a letter to Histand, explaining why they wanted to be a mentor. The Freire students wrote an application and went through an interview process before being admitted to the program.
To enhance the course further, Campbell and Bacon are looking at adding several events, including a trip to a Philadelphia Phillies game and possibly visiting the rail park or a corporate partner. In April, Temple alumni and noted entrepreneur Adam Lyons, BBA ’09, was the first of what has evolved into a series of engaging guest speakers.
Campbell and Bacon envision growing the program. For Campbell, that means making the class, and possibly other general education classes, available to more high schools and more students. Bacon would also like to see similar programs across other schools in Philadelphia.
“This is about doing something for the community, for the city, for these kids,” Campbell says. “It is like Russell Conwell said, you have acres of diamonds in your backyard, you just have to find them. And we have all these schools in our backyard like Freire.”
Everything around us seems to be getting smarter by the day—like smart refrigerators, driverless cars and robotic assistants. The “Internet of Things” (IoT), which is the internet-enabled network of everyday devices, has become prevalent in our lives, both inside and outside of the workplace. But with the rapid developments in recent technologies like Artificial Intelligence (AI), will these intelligent systems make human workforce redundant?
In other words: do we run the risk of being replaced by machines?
Paul Pavlou, Milton F. Stauffer Professor at the Fox School, argues that instead of replacing us, AI and humans will work side-by-side to address some of the bigger problems that neither can solve alone. Popularly referred to as “Augmented Intelligence,” this concept focuses on the assistive role of AI to improve human intelligence, rather than computers fully taking over our jobs.
Man vs. Machine
While computers have the ability to collect, aggregate and analyze an enormous amount of data, humans surpass machines when dealing with ambiguity, vagueness and incomplete information. Augmented Intelligence recognizes these complementary strengths and problem-solving capabilities of man and machine. “This collaborative interaction between human beings and computers arises when IoT collects the data and AI tools perform calculations based on criteria determined by humans,” says Pavlou, who is also the co-director of Temple’s university-wide Data Science Institute.
For example, GIANT Food Stores has introduced “Marty,” a robotic assistant, to the 172 stores in Philadelphia and the surrounding region. The robot roams the store, seeking to identify and eliminate spills from foods, products or liquids. Other examples can be found in the retail industry, where location-based technology devices and eye-tracking devices can help optimize the placement of merchandise. Meanwhile, salespeople equipped with mobile devices can leverage personalized information in real-time to sell products customized to individual shoppers.
A More Human IoT
In the future of work, managers can embrace both the fully-automated and Augmented Intelligence solutions. This choice depends on factors such as the nature of the task, expected performance and the costs and risks of autonomous IoT solutions that would operate without any human interventions. For example, automated manufacturing, predictive maintenance and security IoT solutions may—cautiously—be fully automated. But in industries like healthcare, cybersecurity and financial technology, human oversight will still be crucial.
For the time being, appropriate IoT designs should maintain a reasonable level of human control and oversight, says Pavlou. “This will give us adequate time to get comfortable with delegating control to machines.” In the distant future, machines alone might dominate decision-making in most applications. However, Pavlou says, “It will be a fairly long time until this happens. Until then, major intellectual advances will be made by humans and computers working together.”