Chatbots can help improve sales…provided you don’t reveal it’s a chatbot
Fox School of Business professor analyzes chatbot effectiveness, depending on whether the chatbot discloses that it is a robot. PHILADELPHIA, Jan. 31, 2020—Need to order a pizza? There’s a chatbot for that. Need to pay off your credit card? There’s a chatbot for that, too. In fact, there could soon be a chatbot for just […]