Oct 17 • 1 min read

Temple University CFO

Improving Customer Service in Response to Increased Expectations and Accountability

Temple University President Neil Theobald convened a task force to investigate customer service shortcomings in support departments. Fox Management Consulting worked with the task force to investigate the subpar service. Fox MC proposed both systemic and department specific recommendations to improve customer service which the Facilities Management Department began to implement after the project concluded. Read more.