Helping employees deal with bad customer behavior
Taking a rude customer’s perspective may help employees understand underlying motivation and mitigate consequences.
How local restrictions hinder the growth of the cannabis industry
Despite state legalizations, why does the cannabis industry still face challenges at the local level?
Pro Sports and the ‘Pink’ Problem
Old-school gender color stereotypes suggest that women sports fans are likely to enjoy pink-colored clothing, but new research from Katie Sveinson tells another story.
Wearable technology for health and fitness
Gym owners, trainers and fitness buffs are using VR and wearable technology. Researchers demonstrate their value.
Destination gender
How do people associate gender traits with destinations? And do those traits vary with different cultural backgrounds?
How ridesharing can deter sexual assault
Contrary to common belief, the introduction of ridesharing services into large metropolitan areas overall helps to deter sexual assault.
What should athletes post on social media?
Athletes can take these concrete steps to leverage their connections with fans on social media.
Take a critical look at loan loss models
Loan loss models are wrong. New research shares a myth-busting new relationship between loan loss provisions and non-performing loans.
What happens when auditors are sued?
Auditors who are based in states where they are more at risk for litigation brings a strong financial benefit to the clients.
What to do when sustainability interventions fail
When a sustainability intervention fails, use this framework to identify and diagnose the problem with five possible reasons.
Effect of hotels’ price discounts on recovery after a crisis
When a crisis hits the hotel industry, hotel managers typically default to discounts as a means of recovery. Is that the right move?
The erosion of the work/nonwork divide
Leora Eisenstadt warns that the kinds of data that employers can track should be safeguarded by law, to both protect employees’ privacy and limit employers’ liability.
Navigating the iron cage: An institutional creation perspective of collegiate eSports
Where should eSports are live within U.S. colleges and universities: athletics or student affairs?
eSport management: Embracing eSport education and research opportunities
Researchers argue for the inclusion of organized eSport events and competitions in the sport management domain.
A dynamic decision-making framework for human behavior
Vinod Venkatraman offers a nuanced and comprehensive approach to how human beings make decisions, not just the emotional versus the logical.