Taking a rude customer’s perspective may help employees understand underlying motivation and mitigate consequences.

Despite state legalizations, why does the cannabis industry still face challenges at the local level?

Old-school gender color stereotypes suggest that women sports fans are likely to enjoy pink-colored clothing, but new research from Katie Sveinson tells another story.

Gym owners, trainers and fitness buffs are using VR and wearable technology. Researchers demonstrate their value.

How do people associate gender traits with destinations? And do those traits vary with different cultural backgrounds?

Contrary to common belief, the introduction of ridesharing services into large metropolitan areas overall helps to deter sexual assault.

Athletes can take these concrete steps to leverage their connections with fans on social media.

Loan loss models are wrong. New research shares a myth-busting new relationship between loan loss provisions and non-performing loans.

Auditors who are based in states where they are more at risk for litigation brings a strong financial benefit to the clients.

When a sustainability intervention fails, use this framework to identify and diagnose the problem with five possible reasons.

When a crisis hits the hotel industry, hotel managers typically default to discounts as a means of recovery. Is that the right move?

Leora Eisenstadt warns that the kinds of data that employers can track should be safeguarded by law, to both protect employees’ privacy and limit employers’ liability.

Where should eSports are live within U.S. colleges and universities: athletics or student affairs?

Researchers argue for the inclusion of organized eSport events and competitions in the sport management domain.

Vinod Venkatraman offers a nuanced and comprehensive approach to how human beings make decisions, not just the emotional versus the logical.