4 recent faculty research articles that will change how you do business
Innovative research has transformed the way we live over the last century. From the airplane and the automobile to the radio and the Internet, progress has come from forward-thinking leaders who discover new solutions and insights into how we do business.
At the Fox School, expert faculty members are taking up that mantle of progress. As they look for unsolved problems or unanswered questions, these researchers explore topics that impact our everyday lives.
1. Don’t play games with names. Mimi Morrin, a professor in the Department of Marketing and Supply Chain Management, found that consumers who were misidentified had a negative emotional reaction to the company. If a marketing email addresses “Shirin” as “Elizabeth,” or a barista calls out “Brian” instead of “Byron,” Morrin found consumers feel disrespected. Some even had a physical reaction to this transgression, like pushing a coffee cup further away on the table. In order to prevent customers from running away, companies don’t just have to personalize, they have to personalize correctly. Morrin suggests employing methods like frequent shopper cards in order to successfully embrace the use of customer names.
2. Getting angry at work can (sometimes) be okay. Most people avoid yelling at work. But anger can be productive, says Deanna Geddes, associate dean, graduate programs, at the Fox School. Her recent research studied workplace anger by looking at the status (either a supervisor or subordinate) and role (either expressing or receiving angry feelings) of the parties involved. If the employees already had a strong relationship, Geddes found that emotional disagreements promoted dialogue, improved working relationships, and created a beneficial movement towards organizational change. Yet when subordinates were on the receiving end of anger, the results were more often negative. So next time you feel your blood boiling in a meeting, recognize your role and status in the situation before deciding to unleash.
3. Remember what’s in your wallet. How much cash is in your wallet right now? Did you guess correctly? Joydeep Srivastava, the Robert L. Johnson Professor of Marketing, found that people are more likely to remember what’s in their wallets when they were holding larger bills. In addition, not only were they less likely to spend their money, participants with higher denominations were more likely to underestimate the amount of money they had. If you would like to be pleasantly surprised next time you open your purse, try taking out a $50 when you go to the ATM.
4. Crowded by ads—it can cost you. Crowds are the worst. Whether it is a congested subway car or packed venue, people can often respond by turning inwards and towards their phones. Xueming Luo, Charles E. Gilliland, Jr. Professor of Marketing discovered that being in a crowded area actually increases our susceptibility to mobile ads. In his study of nearly 15,000 mobile phone users, commuters in crowded train cars were twice as likely to make a purchase in response to a mobile ad, compared to those in less crowded trains. While we normally associate crowds with anxiety and risk-avoidance, Luo found that mobile ads can be a welcome relief in this environment. For companies, this means a new way to boost marketing effectiveness. For consumers, let’s be real—this won’t stop us from pulling out our phones.
For more updates on Fox Research, go to fox.temple.edu/idea-marketplace.
Deserve a raise? Here’s how to fight for it.
One hundred years ago, in 1918, the average American household made $1,518 annually. Today, the average business major’s starting salary is nearly 30 times that—between $45,000 and $50,000 per year, according to a recent study.
For the last century, we have seen wages rise. But as expenses have crept up, everyone could use a little extra in the bank. Luckily, two Fox School researchers may be able to help.
Tony Petrucci and Crystal Harold, two researchers in the Department of Human Resource Management, have studied the best tactics for negotiating a raise. On one hand, competency—the skills that an individual contributes to an organization—is king. On the other hand, the presentation of this delicate proposal may dictate whether it fails or succeeds. Here are some tips from Petrucci and Harold about how you can be strategic about increasing your salary.
From Tony Petrucci, assistant professor of practice:
1. Understand which competencies are most valued based on your role. “The best way to increase your own value is by creating value for your organization. Most organizations determine value by execution of competencies, including skills, knowledge, and experiences. Research has shown some competencies universally lead to higher pay. For example, people who display a feedback-seeking orientation earn higher pay raises and quicker promotions. Seeking feedback is typically associated with higher levels of emotional intelligence, which is a competency most organizations value and reward.”
2. Know where the future is trending in your field. “Competencies in areas such as digital leadership, data analytics, real-time feedback, artificial intelligence, and leadership are very relevant and valued. Deloitte, for example, found that digital leaders of the future will need to be more networked, collaborative, more inclusive, and better at giving, seeking, and receiving real-time feedback.”
3. Recognize that career paths will become less traditional in the future. “In today’s environment, individuals need to take more ownership for their career through personal learning. By understanding what competencies are important, showing calibrated excellence in those competencies, and marketing personal achievement, research shows you may have higher—and more frequent—raises.”
From Crystal Harold, associate professor of human resources management and Cigna Research Fellow:
4. Timing is important. “If you successfully completed an important project or received a major commendation for your work, time the discussion with your boss after these events. Research suggests that Thursdays may be the best day to ask for a raise, as people are generally most agreeable and potentially open to negotiations as the traditional workweek winds down.”
5. Do your homework. “Know the worth of your position, your skill set, and what you bring to the company. Be prepared to articulate why you merit a raise. For instance, if your job has changed in some meaningful way, be able to document how. If you played a critical role in completing an important project, be able to clarify your contributions. By knowing the salary norms for your industry and documenting your accomplishments, you can better justify your targeted figure.”
6. Don’t bluff unless you can accept the consequences. “Research shows that competitive strategies—like sharing details of a competing offer or threatening to walk away—during job offer negotiations yield higher salary gains. While these tactics might be useful for initial negotiations, be cautious of using them when requesting a raise. If you threaten to leave unless you receive a raise, but actually do not intend to leave, be prepared for the repercussions if your boss calls your bluff. And going on the job market to get an offer for the sole purpose of motivating a raise could irreparably damage your reputation with others within your industry.”
6 alumni and students pick essential items from 2019 to share with tomorrow’s business leaders
1. Nasir Mack, Class of 2021
Career goal: “To work in the entertainment, hospitality, and fashion industry.”
Time capsule submission: Social media “Since I hope to one day become the CEO of a firm that is active in the entertainment industry, it would be interesting to see how much the social media platforms have changed and the usage rate of the platforms in the upcoming generation. As a millennial, social media has become an integral part of our lives. A culture of constant comparison and instant gratification has been born that is also encompassed by a global connection of everyday people moving through life, all sharing their high and low moments, and their struggles. Industries, including the entertainment industry, have utilized social media to connect directly with their consumers, and vice versa. Ten years from now, the way we think about social media in business may be entirely different.”
2. Pauline Milwood, PhD ’15
Assistant professor of hospitality management, Penn State University
Time capsule submission: The heart emoji “It is the second or third most popular emoji used on social media platforms, according to infographic trackers. But I chose it to remind young men and women serving in hospitality and tourism that excellence in service and meaningfully connecting with others must be lived from the heart.”
3. Michael Moore, BBA ’93
Partner and chief commercial officer, WillowTree Inc.
Time capsule submission: Apple iPhone “We refer to the iPhone now as your identity layer—in other words, the phone has become the central hub for all our data, more than contacts and communications, but rather, our preferences, our personal and commercial profile. We may not need devices like this in the future; we’ll just need a small wearable device to power our identities. Even now, considering how quickly things are evolving—like going from typing interfaces to voice interfaces—who’s to say that we won’t have a tiny device behind our ear that’s a wearable and hearable interface very soon. The pace we’re on, with the way computing has progressed, in 10 years I think we’ll see such a radical shift in what personal technology looks like.”
4. Suzy Schramm-Apple, MBA ’87
CEO, PrescribeWell, Inc.
Time capsule submission: A laptop with Windows or Office Software “These compact, portable tools made it possible for people to communicate globally in an instant, to create presentations and spreadsheets, to create and manage databases, and to archive files with incredible storage capacity. They are invaluable to business people and leaders today.”
5. Ben Thomas, BBA ’18
Freelance audio engineer and music producer; Co-founder of nicethingsMUSIC
Time capsule submission: Spotify “Spotify is the perfect way to define the new direction of the music industry. Streaming has changed the entire business model of the industry and, unfortunately, has caused a lot of traditional businesses to be redefined. Personally, I love streaming, I think it has opened up more ways for artists to be successful than ever before. And I know that without money that artists make from streaming, there is no way that I would be able to live my dream as an audio engineer and producer.”
6. Daria Salusbury, KLN ’75
Founder and CEO, Salusbury & Co., LLC
Time capsule submission: The Dakota floor plans “I would add the original floor plans for The Dakota on the upper west side of Manhattan to the capsule because this development was so progressive and has stood the test of time with such occupants as John Lennon and Yoko Ono, Richard Bernstein, Lauren Bacall, etc. It is still one of the most sought after buildings to call ‘home’ for the most outstanding and accomplished people who need a residence in New York City.”
This story was originally published in Fox Focus, the Fox School’s alumni magazine.
4 alumni blazing trails in their fields
There is more to success than know-how. That’s why business smarts, strength, and character are injected into the DNA of Fox students. That’s why alumni are endowed with traits—perseverance, determination, and professional polish, to name a few—that give them a competitive edge in business. Below, we highlight a few alumni who have built upon their education to achieve great success in the real world.
The Transformer: Steven McAnena
President of Distribution, Life and Financial Services, Farmers Insurance
Steve McAnena, BBA ’93, serves as president of Business Insurance at Liberty Mutual Insurance Company and Liberty Mutual Group, Inc. (LMB). He is also executive vice president of Global Retail Markets at LMB. He joined the company in 1993 and served as president. His leadership experience, combined with his diverse experience and track record in product and distribution, help his division continue to cultivate strong relationships with independent agents and brokers. He studied actuarial science at the Fox School.
“I remember my days at Temple—meeting new friends, becoming exposed to new professors, learning new coursework. When I arrived on campus it felt as if things changed in an instant and then kept changing. It was as energizing as it was stressful and I did not realize how four years of my life at Temple would serve as the foundation for my career. At the time, I did not realize that professional life was really a continuation of the learning process that began at Temple.
Charles Darwin has a famous quote: ‘It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.’ The same is true within business—just ask Kodak or Blockbuster. The most successful professionals and companies are the ones willing to invest in changing, evolving, and in some cases totally reinventing their businesses. To be clear, be proud of your accomplishments and celebrate your successes, but always, always be looking in the rearview mirror because the competition is bearing down on you. Try new things. Don’t avoid them. Take calculated risks. Don’t shy away from them. Embrace and learn from mistakes. Don’t hide them. The capabilities and skills that got you here today are likely not the ones you need to win tomorrow. Be ready, be excited, embrace change.”
The Builder: Atish Banerjea
Chief Information Officer, Facebook
Atish Banerjea, MS ’91, is the chief information officer (CIO) of Facebook. Before joining Facebook, he worked in senior leadership roles at NBCUniversal and Dex Media, Inc. and spent 10 years with Pearson PLC. He has also held roles at Maurices, Inc. and Simon & Schuster. Early in his career, Banerjea held a full-time tenure track faculty position at the University of Wisconsin as assistant professor of computer information systems (CIS), responsible for teaching all the advanced CIS courses for the undergraduate computer information systems program, as well as conducting research in support of teaching assignments.
Banerjea, who builds internal systems for Facebook, says the following about how he navigates working for the massive social media company: “I’ve learned there’s a Facebook way of doing things. For one, we build everything ourselves. And that’s because, in large part, we have a very strong platform. It’s also because many third-party products can’t match the pace at which we’re growing. And Facebook is a company driven by efficiency. Rather than bring a third-party product in that would change the workflow and the work process, which is what almost every other company does, we’ve figured out the most effective way someone here can do their job, from HR to finance, is to build a system to meet their needs.”
The Philanthropist: Larry Miller
President, Nike, Jordan Brand
Larry Miller, BBA ’82, is the president of Jordan Brand, a division of Nike Inc. This is his second tour with the brand, and he continues to garner international respect for his reputation as an inspirational leader with a proven track record of building premium businesses in the world of sport. In his role, he oversees the day-to-day operations and works with Nike global leadership and Michael Jordan to drive the brand’s global business objectives. Prior to joining Jordan Brand, he served as president and alternate governor of the Portland Trail Blazers and vice president of the U.S. apparel division of Nike. He also held executive-level positions at Jantzen, Inc. and Kraft General Foods, as well as positions at Philadelphia Newspapers, Inc. and Campbell Soup.
“The Fox School prepared me for a career in business. It allowed me to start in accounting and transition into general management, marketing, and beyond. It prepared me to look at what I do from a business perspective, because it’s easy to get caught up in the excitement of sports. I think the Fox School also prepared me to be a leader,” says Miller.
Miller possesses a commitment to philanthropy that is innate to Temple University and the Fox School. In 2015, he established the annual Tamara J. Gilmore Endowed Scholarship to award underrepresented female STHM students who are pursuing careers in hospitality and event management, and who exemplify Gilmore’s professional and entrepreneurial spirit. A Temple alumna who died in 1999, Gilmore was an accomplished business person within the hospitality industry.
When asked, Miller offered the following advice for the Fox community: “I’ve learned a lot of lessons throughout my career, from Campbell to Kraft to Jantzen to the Blazers, and ultimately Jordan Brand. When it comes to leadership, the biggest lesson I’ve learned is to have the right people in the right jobs, then allow them to do their jobs and give them support.”
The Mover and Shaker: Margaret (Meg) McGoldrick
President of Abington-Jefferson Health
Margaret (“Meg”) M. McGoldrick, MBA ’76, is president of Abington-Jefferson Health, where she has served as chief operating officer since 1999. She is responsible for Abington Hospital—Jefferson Health and Abington-Lansdale Hospital, as well as five outpatient centers and two urgent care centers.
Prior to joining Abington, McGoldrick held executive leadership roles with Hahnemann University Hospital and the Medical College of Pennsylvania Hospital. She is a fellow of the American College of Healthcare Executives and is a Baldrige executive fellow with the Baldrige Performance Excellence Program. She serves on the board of directors of several organizations, including the MidAtlantic Alliance for Performance Excellence and the Tristate Baldrige Alliance Program. She’s also a member of the Board of Visitors at the Fox School.
McGoldrick shares the best piece of advice that she was ever given: “Keep moving forward. There are ups and downs, certainly. Nothing’s a straight line. But if you’re not moving forward, you’re probably going backward.”
She also offers the Fox community tips to build a great career as a healthcare executive: “I have served on many nonprofit boards that are connected to the work of our organization. This connection into the community provides for a deeper relationship with all those partners in the community that make it possible for healthcare organizations to be more effective. Also, meeting so many talented individuals in these organizations increased my network of professional colleagues.”
McGoldrick’s Secrets to Success
- Respect and support all employees and clinical staff who care for the patients and families
- Listen to those closest to the patients and the work of the organization
- Dedicate yourself to a culture of safety and high reliability
- Embrace constant cycles of learning and improvement
- Commit to the Baldrige Framework of Management
The Career Pitfalls that Taught Her the Most Valuable Lessons
- Don’t let missteps or failures distract you from a continuous focus on your work
- Deal with problems early on, as they often deteriorate further over time
- Stop and listen before you react and try to respond rather than react
5 tips for making a meaningful connection with employers
The Fox School has maintained a focus on student professional development with the launch of the Center for Student Professional Development (CSPD). Since 1997, CSPD has served as a vital link between Fox students and the business community and a comprehensive resource for students on successful entry into the professional business environment.
In addition to providing resume critiques, interview preparation, career and industry awareness development, and placement services, CSPD also offers guidance on impression management, including personal branding—an increasingly important tool in 2018 for jobseekers, whether you are a current Fox student or experienced graduate.
What is a brand? The promise of an experience, advises Janis Moore Campbell, director of graduate professional development for CSPD. In a job search, communicating your personal brand—including the “experience of you that you promise” to an employer—is essential to standing out.
But how do you present that experience before getting your foot in the door? Job seekers must establish and reflect a brand online that is relevant to targeted opportunities and employers, says Campbell, and an increasing number of enterprises are expected to use social media, technology, and artificial intelligence for candidate recruitment and applicant sourcing.
Campbell offers the following tips for reinvigorating your brand and effectively communicating to target employers the promise of you.
1. Take a realistic stock of your current presence on the Internet. You can control what you upload—your digital footprint. However, you should also stay aware of what others upload about you—your digital shadow. Stay informed on both to limit the disconnect between what your digital footprint reflects and what your digital shadow conveys.
2. Use fact-based, not opinion-based, language. Skip the cliché resume speak—recruiters and employers are not interested in your “dedicated, detail-oriented” opinion of yourself. Stick to facts, like how many years of experience you have, the number of people you manage, and your knowledge of specific technology and software (AP, Python, SQL, Power BI, Tableau, etc.) Highlighting those facts in clear language is crucial as AI helps recruiters sift through resumes. Although applicant tracking systems (ATS) are improving at processing PDFs, for now, it’s best to keep formatting simple and to submit documents in Microsoft Word format.
3. Recommend; don’t ask to be recommended. Recommend others on LinkedIn, but don’t ask for recommendations. Doing so will yield the boomerang effect and you’ll soon discover that colleagues, customers, and vendors will be more than willing to write credibly about you.
4. Strategically volunteer to build and showcase skills. Volunteering is an outstanding opportunity to develop, use, and market a skill that you may not be able to cultivate and utilize in your current role. It’s not enough to just volunteer at the Broad Street Run because you believe in its mission; instead, consider taking a strategic approach to volunteering. For example, if you wish to establish or transition to a career in marketing, consider volunteering on the marketing committee for the Broad Street Run as perhaps a more effective way to give back and contribute to your professional development.
5. Join and network through trade associations. For the most productive networking, meet others within a select field through regional and national professional associations, both online and offline. Nearly every industry or professional trade group has a local or state chapter that hosts a variety of events where you can increase your knowledge, meet industry professionals, and get the inside track on job openings in your area of interest. Professional trade associations and industry groups offer a wide variety of beneficial connections.
This story was originally published in Fox Focus, the Fox School’s alumni magazine.
5 Fox students and alumni redefining leadership
Modern leadership manifests in seeing opportunity where others cannot. Today’s leaders choose to zig while others zag. They empower others, lifting as they climb. They are agile and creative, adept at solving problems.
They’re also scarce. According to a 2016 report, more than 56 percent of U.S. executives say leadership required to address their companies’ most pressing needs was absent. And only 7 percent of those surveyed say their companies had established fast-track leadership programs catered to the next generation of leaders.
The Fox School is stemming that trend. This year, the school launched the Fox Leadership Development Program (FLDP) to strengthen the competencies in graduating seniors that are most sought after by leading companies. FLDP aims to enhance those skills through a yearlong programming schedule required of all Fox students.
“Our goal through this program,” says assistant dean Charles Allen, “is to enhance our students’ overall experiences at Fox and, as we have for 100 years, better prepare them for the eventual transition from leaders in the classroom to leaders in the workforce.”
Sometimes, they don’t have to wait even that long. Here are five Fox School students and recent graduates proving there’s no cookie-cutter for leadership.
They Make An Impact
Last summer, one week separated the landfalls of Hurricanes Irma and Maria in Puerto Rico. The hurricanes claimed more than 100 lives and created $100 billion in damages. Ivan Cardona, a current student pursuing an executive doctorate in business administration (DBA), witnessed the devastation generated by the hurricanes, including the loss of his marketing business. But the tragedy didn’t break his resolve.
Immediately, he sought support for his country— freshwater, food, healthcare, and access to physicians, among other resources. He tapped his network, including others enrolled in the Fox Executive Doctorate in Business Administration program, to make that possible.
Cardona led philanthropic efforts to bring resources to Puerto Rico. He collected and distributed food to 2,300 families on Thanksgiving, using his trips to the U.S. for bi-monthly Executive DBA residencies, as well as chances to create contacts with folks who could lend assistance. He repeated his efforts in December, helping to hand out presents to more than 2,700 children at Christmas. His mission work focused on some of the island’s most affected municipalities, those that still lack access to freshwater and electricity.
Recently, Cardona and others distributed more than 2,000 solar lamps, as well as hand-cranked washing machines, to residents who are still without water and electricity.
“I’m not a hero,” Cardona says. “But when you see that, you start thinking, ‘If I leave, where are these people going to find water? Where are these people going to find food or how are they going to take care of their babies?’”
The work is not over, for Cardona and his home country.
They Give Back
Jannatul Naima, BBA ’18, is a first-generation college student, which means her experience doesn’t necessarily look like everyone else’s. She pursued her undergraduate degree, managed family responsibilities at home, led two student organizations and held down a position in the Fox School’s Office of the Dean.
“My parents, like most immigrants, place value on education,” says Naima. “My mother and my father each work 60 to 70 hours a week. They have always said they will struggle so that my siblings and I won’t have to know struggle. To them, you work hard to get where you need to be in life.”
Her strong work ethic is paying off. In May, Naima earned an International Business degree with a concentration in Finance. She accepted entry into a two-year leadership development program at JPMorgan Chase, where she will rotate between roles in project management, process improvement, risk and control, and analytics. This presents an exciting future for Naima—at JPMorgan Chase and beyond.
Thanks to her success, Naima wants to give back. She found volunteer opportunities through Feed Philly and held positions in two student organizations: The Muslimah Project, a women’s empowerment organization that combats Islamophobia and provides a safe space for women of all cultures; and Temple’s chapter of United Muslim Relief, through which she raised thousands of dollars to aid Philadelphia-based refugees and build a maternity ward in Nigeria.
“Even as a young girl, I set high expectations,” Naima says. “It’s normal for me to be as involved with my school, my community, and my family. It’s all part of my goal to give back to my family and give back to the community in more ways than one.”
Self-starter. Creative content consultant. Haircare influencer. These terms all apply to Tomi Jones, BBA ’18. So does this one: Gig worker, someone who secures gig or contract work.
Jones’ gig work is her life’s work. She monetized her YouTube channel, earning enough to offset a few educational expenses and develop a following of more than 90,000 subscribers along the way. She also works as a creative content consultant who helps firms and brands develop, create, and produce digital stories.
Jones first accepted contract work in her elementary school days when she signed up for table reads of scripts as a child TV production assistant.
She continued her passion for film and TV in 2015 for the movie “Creed.” Not only did she score on-camera time, but she also worked in stylist and production assistant roles on the set. Later that year, Jones interned by day for a Delaware-based bank. By night, she shuttled to New York to serve as a production assistant for the Netflix series “The Get Down” and complete YouTube certification courses. Not making much money, she often ate free meals on set, crashed on the couch of her aunt’s Harlem home, and jumped the turnstiles at subway stops.
“I’m not proud of that last one,” she says, “but I am proud of how you can open doors for yourself with daunting, sometimes-unpaid jobs. No one in this line of work has a resume that says, ‘One year here, two years there.’ Fox is ahead of the curve, and more universities need to be encouraging students that you can find satisfaction and your life’s work outside of a 9-to-5.”
They Create Connections
A study-abroad trip to Spain exposed Kyshon Johnson, BBA ’18, to plenty she’d never before seen: Culture, food, language… and the role of a father in the home.
The International Business major witnessed her host father doting on his wife, Johnson’s host mother. He would bring her flowers and play games with their daughter. He would hug them both tightly.
Johnson grew up in a single-parent household in Philadelphia. Her mother, Johnson’s inspiration, raised three children while attaining three college degrees. Her father, incarcerated, is not a factor in her life.
“Because it was normalized in my community, I didn’t know it was an issue,” she says. “So, I conducted research, and I wanted to share what I have learned and see if I could learn more.”
In 2017, Johnson launched 100 Other Halves. The independent project applied her education, as Johnson met with 100 women of diverse backgrounds. Johnson invited the women, whether in person or in webcam meet-ups, to tell stories about their fathers—good, bad, or nonexistent.
“The women shared one trait: They contacted me to participate. Otherwise, they were all uniquely different,” Johnson says.
Johnson cataloged 100 Other Halves through posts to social media and her blog. She reserved the 100th interviewee for someone special—her mother, Kenya Barrett.
“My mom came into it with an open heart and open mind because she was raised through foster care,” Johnson says. “She was only two when her mother passed away from cancer, and she never knew her father. I watched her lay the foundation for who I am today and I never really asked her about her upbringing. It was enlightening for both of us.”
Upon graduation, Johnson began a business leadership program at San Francisco-based LinkedIn. She hopes to convert 100 Other Halves into a film or TV project.
“It’s important that women have opportunities to share their stories,” she says. “This started as a social experiment, and it’s become a platform for healing that I’m incredibly proud of.”
They Stay Busy
Ryan Rist, BBA ’18, meets weekly with his Little Brother, a 10-year-old student at Philadelphia’s Independence Charter School, through the Southeastern Pennsylvania chapter of Big Brothers Big Sisters. They often bond over lunch, conversation, or a game of soccer.
“I’m an only child,” Rist says, “so, in many ways, it feels like he’s my little brother. It’s rewarding to see him every week, get to know him, and make a difference in his life.”
But his leadership in his school and community extends beyond Big Brothers Big Sisters. Rist, who graduated in May with a Finance degree and a minor in Entrepreneurship, will also begin a three-year stint in the finance leadership development program at Prudential, where he held two prior internships. The rotational program allows Rist to build upon earlier experiences within Prudential’s tax investment and business planning and analysis teams.
“I like to stay busy,” Rist says, smiling. His professional, personal, and scholastic experience prove it.
He served three years as a resident assistant in one of Temple’s housing facilities. He also climbed the ladder in the Financial Management Association at the Fox School, for which he served a nine-month term as president—organizing activities, speaker series, and on-site visits to corporate headquarters for the 170-member student organization.
Outside of the classroom, Rist is resurrecting an entrepreneurial passion project he launched in 2014 as a high school senior. Rist Custom Coasters, behind a strong Kickstarter campaign, manufactured drink coasters with rubberized circular bottoms and felt inserts to absorb run-off. Personalized with images of logos or family photos, the coasters earned more than 150 crowdfunding backers. Rist brought his business to 2018 Be Your Own Boss Bowl®, an annual business plan competition at Temple.
When asked if he viewed himself as a leader, due to his many personal interests and professional responsibilities, Rist says, “I think everyone is a leader, to some degree. Everyone has the ability to lead. It’s just that leaders don’t always look or lead the same way.”
This story was originally published in Fox Focus, the Fox School’s alumni magazine.
5 Fox School students and alumni share how scholarships changed their lives
Margaret (Meg) McGoldrick
BBA ’74, MBA ’77, President, Abington-Jefferson Health & Member, Fox School Dean’s Council
“I had the opportunity (in April) to meet with a dozen Fox students and they are so impressive,” says McGoldrick on a recent meeting of the Fox School Dean’s Council. “They are articulate and clear communicators. They show enthusiasm, politeness, and creativity. They attend Fox with a purpose, many of them to start their own businesses once they graduate. You can see that drive within them. Whenever I meet Fox students, I come away with a stronger understanding of why I invest in the school’s future.”
Class of 2019, Finance major
“The scholarship I received was valuable and significant to me because it off set the amount I needed to borrow to finance my education and pursue a BBA in my desired field. Once I graduate, I plan to use my finance degree to pursue a career in the music entertainment industry, and this wouldn’t be possible without the aid of the Johnson family and their scholarship.”
BBA ’80, Vice President of Finance Transformation, Coca-Cola (retired) & Member, Fox School Dean’s Council
“Between contributions from my parents and my work-study program, I funded part of my education—but I still came out of the Fox School with debt. Today, I have a duty to give back to a place that gave me a foundation for a successful business career. Most people tend to think they need to write a seven-figure check to make a difference. That’s certainly not the case. Others need to know that we’re all capable of making a difference for the future generation with whatever we are able to contribute.”
Class of 2019, Accounting major
“Access to scholarships made the Fox School more attractive to me. I worked a job throughout high school, and that made my life more difficult than it needed to be. I didn’t have any flexibility in my schedule, or the ability to focus solely on my education. Now, my schedule isn’t nearly as complicated and I can dedicate myself to my education.”
BBA ’00, Senior Vice President, Merrill Lynch Wealth Management
“I’m from a blue-collar Midwestern town, and my husband Brian (Sweeney, MBA ’01) and I both came from humble beginnings. We identify with the struggle of having to finance education, as well as the associated cost of not working in order to pursue a degree. It can be a heavy cost to the student. We firmly believe that education is one of best returns on investment. We established a scholarship at the Fox School to make students’ paths through college a little easier.”
This story was originally published in Fox Focus, the Fox School’s alumni magazine.
If you thought it was tough being a business student, imagine being a business student and an athlete. It’s a unique, life-changing challenge learning how to balance academics and sports, and learning how to be a leader in the classroom and on the playing field. Many Fox students have welcomed this challenge, pursuing both educational and athletic excellence. Some are record breakers. Some witnessed how gender equality shook up collegiate sports. And one went on to compete in the Olympics. Below, six Fox alumni share their memories of playing sports during their time at Temple University.
1. Rafael DeLeon, BBA ’10
Sport: Basketball (2006-2010)
Current job: TV/Film actor
Fact: DeLeon starred in the Netflix series reboot of Spike Lee’s film “She’s Gotta Have It.”
Best Temple sports memory: “Winning the A-10 college basketball tournament three consecutive years in a row, granting us an automatic bid to the March Madness tournament. We were the first team to win three straight conference titles since UMass in the mid-1990’s.”
2. Steven Flaks, BBA ’88
Sport: Gymnastics (1985-1987)
Current job: Director of finance, Saul Ewing Arnstein & Lehr LLP
Best Temple sports memory: “Winning the Eastern Division Gymnastics Championship as part of the ’85-’86 team and placing second on pommel horse in individual finals. Also sharing in the excitement of Temple basketball reaching No. 1 in the nation in ’88.”
3. Teresa Gozik-Tyson, BS ’85
Sport: Volleyball (1981-1985)
Current job: Vice president, credit analyst, Wells Fargo
Fact: Teresa met her husband, an STHM alum, at Temple University. (They have season tickets to Temple football and basketball games.) Also, their daughter earned a BBA from the Fox School and a master’s from STHM, and their son earned a bachelor’s from STHM.
Best Temple sports memory: “The last year female athletes were under the Association for Intercollegiate Athletics for Women (AIAW) was 1981, and in 1982 we became part of the National Collegiate Athletic Association (NCAA), and this was a result of Title IX, of course. So it was a very exciting time for female athletes at the collegiate level. My best memory of the move to the NCAA was that female athletes got textbooks each semester—we didn’t have to buy them! The university supplied them, and we had to return them at the end of the semester, but we were permitted to keep one book each semester. Also, by my junior year we were traveling further distances (via plane) and competing against larger schools. Life was awesome!”
4. Jennifer Harding, BS ’07
Major: Sport and Recreation Management (STHM)
Sport: Crew (2004-2005)
Current job: Major gifts officer, Villanova University
Fact: Harding is the director-at-large of the Fox School of Business Alumni Association (FSBAA) and co-chair of the events committee.
Best Temple sports memory: “Working for the United States Olympic Committee at the headquarters in Colorado Springs before the 2008 Olympics. Being able to work with the athletes and to see the level of dedication it takes to perform at that level still inspires me today.”
5. Michael J. Moore, BBA ’93
Sport: Crew (1989-1991, 1993)
Current job: Partner and chief commercial officer at WillowTree Inc.
Fact: Moore competed in the 1992 Summer Olympics in Barcelona.
Best Temple sports memory: “I have incredible memories from my time at Temple, both on campus and on the river. Winning the Dad Vail four times when the crowds were in the 100,000’s on the banks of the Schuylkill is at the top. Representing Temple at the Royal Henley Regatta in England is right up there, too!”
6. Jim Williams, BS ’66
Major: Business Administration
Sport: Basketball (1963-1966)
Fact: Williams led the Owls in scoring and rebounding from 1963 to 1966, and he was the first player to record over 1,000 career rebounds and 1,000 career points. In 1976, he was drafted by the Chicago Bulls and won a gold medal in the Pan American Games. He went on to play in the Italian League, where his team won the Italian Basketball Cup.
From court to classroom: “Everything was beneficial. You have to learn to discipline yourself, whether it’s on the field of competition or court, or in the classroom. Without discipline and regular hours of practice, you won’t succeed. I never failed a test I was prepared to take.”
This story was originally published in Fox Focus, the Fox School’s alumni magazine.
The Fox School and Temple University is a thriving community of veterans, both current students and alumni. Between 2013 and 2017, 249 veterans earned degrees at the Fox School. And there are currently more than 400 veterans and veterans dependents enrolled. Since its founding 100 years ago, thousands of veterans have chosen to study business at the Fox School. To celebrate these business leaders’ commitments to their country, learn more about these accomplished Fox vets.
1. Edna Tuttleman, BS ’42
Back when Edna Tuttleman (1921-2013) was at Temple, the Fox School was called the School of Commerce. Tuttleman, who claimed her time here was “the most exciting period of my life,” became the university’s first female class president in 1939. Upon completion of her business degree, during World War II, Tuttleman joined the Navy’s Women Accepted for Volunteer Emergency Service program. She eventually earned the rank of Lieutenant (junior grade). Professionally, she went on to run design operations at a clothing firm owned by her husband, Stanley Tuttleman.
Temple Lover: A longtime donor and trustee, the Tuttleman Learning Center is named after her and was made possible by gifts from the Tuttleman Family Foundation.
Art Lover: Edna and Stanley Tuttleman were collectors of art, and their name adorns the Tuttleman Gallery at the Philadelphia Museum of Art. Their collection included works by Roy Lichtenstein, Fernando Botero, and Alexander Calder.
2. Dorothy S. Washburn, SMC ’31, MBA ’50
Dorothy Washburn (1909-1985), West Philadelphia born and raised, earned a BS from what is now the Klein College of Media and Communication, and an MBA from the Fox School. Her government career began during World War II when she worked as a clerk at the Philadelphia Navy Yard. She held several positions in the military and won outstanding service awards from the Army and the Air Force, for which she served as a Reserve Lieutenant Colonel. She also worked in Washington, D.C., for the Office of the Secretary of the Navy.
Fact: The Washburn Chair in Marketing, named after Dorothy S. Washburn, is presently held by Dr. Masaaki Kotabe.
Active Life: Washburn served on the board of the Philadelphia League of Women Voters and was a member of both Temple University’s Board of Managers and Temple’s Board of the General Alumni Association.
3. Mark J. Fung, MBA ’11
Rear Admiral Mark Fung joined the Navy in 1988 and he was deployed in support of Operation Desert Storm and the War on Terrorism. He currently works for the Naval Facilities Engineering Command as deputy chief of civil engineers and deputy commander. For his service, Fung has earned the Legion of Merit and the Bronze Star Medal. In his civilian life, Fung works as a project manager for AmerisourceBergen.
Wise Words: “Life is too short to do something you don’t enjoy. I enjoyed my time at Temple, and at Fox, and I enjoy my work with the Navy. That’s the secret. What drives me, especially at this level of the Navy, where the stakes are high, is that there’s no room for second place. Even in the business world, you make decisions that affect the outcome of those who work for you and with you. It’s this responsibility to my team that makes me strive to perform at a higher level.”
4. Anthony McIntyre, BBA ’80
Following Anthony McIntyre’s time at the Fox School and Temple University—where he also played football and track and field—he was commissioned as a U.S. Army Reserve Officer and then spent several years as Company Commander of a floating craft company. Professionally, he worked for several years at the Graham Company and Xerox Corporation, before founding the McIntyre Group, an insurance brokerage firm, in 2002.
Temple Family: McIntyre’s wife, Christine, is an STHM graduate. His brother, Michael, earned his MBA from the Fox School.
Wise Words: “Nothing takes the place of persistence, hard work, and integrity. If you get knocked down, get back up. And take risks—with no risk, comes no reward.”
5. Paul Abrams, MBA ’16
Army Staff Sergeant Paul Abrams is the founder of RTB Limited, a soft skills training, and business consultancy. “We help fill the gap in startups to medium-sized businesses who don’t have the budget for a full training department,” says Abrams, who earned his MBA at the Fox School in 2016.
Best Fox Memory: “I loved exposing my cohort members to professional rugby while visiting South Africa for my Executive MBA cohort’s Global Immersion trip. Rugby is a sport I am extremely passionate about; I played and coached for 15 years in the Army and for high-level clubs here in the U.S. Now that a league is starting here, I’d love to start a professional rugby team.”
Wise Words: “My discipline and attention to detail help me be a better leader in both business and the military. I also carry over the Army mantra ‘Be, Know, and Do.’ This creates a line of succession and constant training and communication in any business.
6. Joseph Petro, BS ’66
After earning his degree at the Fox School in 1966, Joseph Petro served as an officer in the U.S. Navy River Patrol Forces until 1970, including one year in Vietnam with River Division 512. He was discharged from the Navy as a Lieutenant. He has since worked as a special agent and senior executive in the U.S. Secret Service—Petro recounted these experiences, including his years alongside President Ronald Reagan, in his book, Standing Next to History: An Agent’s Life Inside the Secret Service—and a managing director at Citigroup. He is currently a senior vice president at Time Warner, Inc.
Wise Words: “Don’t be afraid to take chances—have confidence in yourself and work harder than everyone else.”
This article was written for Fox Focus, the Fox School’s alumni magazine by Monica Wadhwa, associate professor, marking and supply chain management. Prior to her career in business academia, she has worked in the industry as a management consultant. Dr. Wadhwa’s research focuses on understanding the motivational and affective determinants of consumer decisions making.
There is a future with no drinkable water. There is a future in which the Amazon is populated with the skeletons of extinct animals and fossils of long-dead plants. There is a future in which humans will struggle to breathe.
It may sound like a distant future in a science fiction novel, but it is an imminent reality. Climate change impacts us in every facet of our lives. Everything we do, everything we eat, how we commute, how much we buy and how we discard it, has an impact on our planet.
Reversing climate change is about changing societal behaviors. As a behavioral scientist, I believe that my field of research—which is focused on understanding human behaviors and decision making—can help positively impact the globe.
To that extent, the Fox School of Business is proud to launch the Sustainability and Social Impact Strategic Initiative. This initiative, which is focused on researching, understanding and designing ways to nudge consumers into adopting sustainable consumption behaviors, is one way we’re moving the needle on climate change.
Focus on Long-Term Benefits
Resistance toward adopting sustainable behaviors often comes from our tendency to focus on short-term benefits, while devaluing long-term, more significant rewards. By understanding how and when consumers focus on future benefits, we can nudge them to change their behaviors around sustainable consumption.
For example, my research has found that when people are reminded of how busy they are, they tend to feel that they are valuable. This leads people to make decisions that are better from a long-term perspective–for example, being more likely to save money for the future than spending money on indulgences today.
Another reason why people don’t adopt sustainable behaviors is that many feel a decreased sense of emotional attachment with nature and have begun to treat it as a separate entity. Building a more emotional relationship with nature might motivate people to place a greater focus on sustainable behaviors.
In my research, I am working on simple interventions that encourage the public to build positive memories with nature, such as inviting them to take pictures of their favorite outdoor spots in their neighborhood. This simple activity can make people feel more connected to nature, thus motivating them to adopt behaviors that are good for the environment in general.
Behavioral Science for Policy Change
Behavioral science does not only help design compelling interventions aimed at encouraging sustainable consumption. It can also help increase the effectiveness of government programs.
Take sustainable advertising, for example. Through my research, I found that people can imagine a danger more vividly when the message communicates a single risk as opposed to multiple risks. This insight can help policymakers, who spend a significant amount of money on sustainable advertising. Ensuring that these messages only communicate a single risk can result in an increased likelihood that readers will adopt the desired behaviors.
At the Fox School, we understand our responsibility as global citizens to create a positive impact on the world. The Sustainability and Social Impact Initiative is committed to acting on that sense of responsibility by focusing on research aimed at encouraging sustainable consumption and working with communities to implement these behavioral interventions.
Cleaner Actions for a Cleaner World: 8 Simple Ways to Live Greener At Home
- Switch one (or more!) appliance to an energy efficient model
- Visit your local farmers market for groceries and produce
- Cancel your paper statements
- Unplug chargers and appliances when not in use
- Repurpose glass jars as leftover containers
- Reuse scrap paper
- When driving, combine all your errands for the week in one trip
- Donate your old clothes and furniture to thrift stores instead of throwing them away
Stay up-to-date on Fox School research at fox.temple.edu/idea-marketplace.